Privacy Policy

We would like to draw your attention to how your data is obtained, processed, used and stored.

These terms and conditions apply to the website http://pukukurjers.lv/ (hereinafter PUKUKURJERS)

If you are a user of this website, you will receive an email about significant changes in the processing and storage of your personal data.

 

This policy applies to the data collected:

- On the Website and from your communication with pukukukurjers.lv by e-mail or other types of electronic news services; 

- If you create a user account on - Website

- If you make a purchase and register as a guest of the Website.

This does not apply to information collected by any third party managed sites, including through the use of applications and content (including advertising).

Please read this policy carefully to understand our practices regarding

Processing of your data. 

If you do not agree, please do not use our Site.

You are responsible for the accuracy and security of the data on your part - without passing on your access data to third parties. If you become aware or suspect that your data has become known to third parties, please contact us immediately.

1 WHAT DATA DO THE COURIER COLLECT:

Depending on the purpose of the communication with FLOWER COURIER (creating a user account and / or contacting us in the chat program, subscribing to the Newsletter and / or filling in the contact form and / or communicating by phone), we may collect the following data:

Your email must be submitted to us:

if you want to make a purchase;

if you want to create a user account;

if you would like to contact FLOWER COURIER using contact forms and / or receive our newsletter;

Data about your visits to our site, including traffic data, log files, etc. the data or communication resources you use to access our websites;

Data relating to your identity, such as your name, user category and email,

may be required for the establishment of a detailed customer classification;

Browsing data: data about how you use the site, including: IP address, browser, browsing time, search history, operating system used, languages ​​and pages viewed;

The Bank's data and your personal identification code are submitted to us by the Bank when we receive your payment in the Internet bank.

Name, surname and telephone number of the consignee must be submitted so that we can fulfill your order. The consignee's address must be provided in order to calculate the delivery costs and make the delivery.

Data on the use of social networks when you use these features.

2. HOW IS DATA COLLECTED?

Just what data is collected and how it is collected depends on the use of the website.

PUKUKURJERS collects DATA that you submit when creating an account, making a purchase or contacting us electronically.

PUKUKURJERS indirectly collects data using cookies.

Please read our Cookie Policy, which is designed to help you better understand the technology and how we use it on our website.

3. Why is my data processed?

Your Data is collected by PUKUKURIER

Send information about your user account (invoices, order history);

- Manage your requests that are sent using

customer assistance ("Contact Form") and / or chat software;

- Allowing you to leave comments;

- Notifying about changes in our website or changes in the execution of your order.

- Manage orders and fulfill the contract;

- Ensure security and order traceability

Failure to provide all the required data may cause problems with the execution of your order.

 

 

 

Your data may also be collected with your consent through the use of cookies and tokens in order to improve the user experience, namely by enabling our website to recognize your devices you use when visiting our website, which further saves you time;

• Recognizing your username and remembering your password, which you will not have to enter again when visiting the site;

Analyze website traffic and data by tracking the number and habits of users to make the website easier to use and to ensure that it is able to respond quickly to your requests.

4. WHO WILL PROCESS MY DATA?

Your Data is processed by PUKUKURJERS employees entrusted with:

- website management;

 

- Managing technical support to answer our users questions;

- Invoice and payment processing;

- Preparation of orders for execution and delivery to recipients;

-Supply delivery - for employees who provide delivery service.

In any case, PUKUKURJERS will be responsible for how your data is stored and used.

Communication between you and PUKUKURJERS is done with the chat software Live Chat Pro. This software allows Pukukurjers.lv employees to communicate directly with their users.

Provision of technical support:

Payments: In order to facilitate the user experience, Pukukurjers.lv offers the following payment methods:

With Bank transfer;

With your Paypal account;

By card (payments are managed by our partner PayPal)


PUKUKURJERS does not have access to your credentials and credit card numbers. All transactions are secured by SSL encryption - it ensures data encryption and data confidentiality. When you pay for PUKUKURJERS services, PUKUKURJERS can collect and process information about your bank's stealth account, bank institution, and PayPal account. Your data may also be transferred to any buyer or transferee in the event of a merger, restructuring, reorganization, liquidation or sale. Site users are included among the assets to be transferred. We may also disclose your personal information: - Comply with legal regulations, laws and legal procedures, including government regulatory requirements. - If we believe that disclosure is necessary or may be applicable protection of rights, property rights of Pukukurjers.lv for the safety of our users and others the safety of those involved. This disclosure includes the exchange of information with other companies and organizations for protection against fraud and counterfeiting. Links to Third Party Sites Websites may contain links to various websites and social networking platforms managed by third party servers, people and organizations over which PUKUKURJERS.LV has no control. Therefore, under no circumstances can we be held liable for the way in which your data is stored are stored or used on these third party servers. We encourage you to read the applicable privacy policy of each third-party website, which you access through the links on our site, to understand how your data will be used.

5. HOW LONG WILL THE DATA BE STORED?

PUKUKURJERS will keep your data only for as long as it is needed. This retention period varies depending on the type of data affected by the type and purpose of collection. As well as legal obligations determine the specific storage period.

-If you subscribe to the newsletter, emails will be retained until you unsubscribe.

-When you contact us using the contact form, by contacting us by phone or using chat software - your data will be stored for up to five (5) years from the date of the last contact.

 

-As for your user account - Your billing information will be stored for ten (10) years from the date of purchase.

-The remaining data will be stored for up to five (5) years from the date of deactivation of your account.

-When you request the deletion of your user account, it will be deactivated within (10) business days of your deactivation request and deleted within one (1) month.

-Finally, data obtained through the use of cookies / tokens will be stored for up to six (6) months.

6. HOW DO WE PROTECT YOUR DATA?

Your data is stored on secure servers protected by firewalls and antivirus software.

We have put in place technical and organizational measures to protect the security and confidentiality of your data, preventing accidental data loss, unauthorized access, use, modification or disclosure. 

You must also take responsibility for data security. For example, you may not disclose the password to anyone who can log in to your user account. Do not pass it on to third parties.

7. WHAT ARE YOUR RIGHTS?

You can choose how the data you submit will be used: - You can browse the website without providing data. This means that you will not be able to use the website to make a purchase - You may decide not to receive our News and Personalized Offers anymore. In this case, you can unsubscribe at any time by logging in to your user account on the website. - You may choose not to provide your email or phone number when you contact the Help Center In this case, please be aware that we will not be able to write to you and therefore will not be able to provide you with an answer to your Question. At any time, you can access your user account to consult, view all data you have provided or collected by PUKUKURJERS about you, correct your data or opt out of our Information Messages. In accordance with the applicable data protection rules, namely the European General Data Protection Regulation 2016/679 (GDPR), you have the right to access and rectify your data. In addition, subject to the above regulation, you have: - the right to delete your data. - the right to restrict data processing; - the right to object to the processing of personal data your data on legal grounds, 2007 in accordance with Article 21 of the GDPR. - the right to prohibit the transfer of your data. - the right to withdraw your consent. If your data has been processed with your consent, you can withdraw your consent at any time. However, you must acknowledge that any processing that took place before the withdrawal of your consent is valid. However, according to GDPR 12.6. Article, when you exercise this right, PUKUKURJERS, as a controller, reserves the right to request proof of your identity. You should be aware that the data needed to prove your identity will be deleted as soon as you request it. You can exercise your rights by sending an e-mail to info@pukukurjers.lv We must respond within one (1) month to all requests regarding this right.